Unfair Troubles Scenario

[Carolyn]

I think there's an unfair scenario in which a fanlisting is troubled, and I'd like to see it changed.

I adopted two fanlistings out to two people and did everything according to the book- approved them, let them build it, sent them their members list, waited for it to be uploaded and then changed the page of the current fanlisting to "This fanlisting has moved!", included the new URL and the date an update form was sent.

Yet today, I received two troubles emails for them for not being a fanlisting. How is that fair? Clearly I sent an update form if it says that on the site, and either it was lost or not processed. Why should I be punished for that? Even if it's "technically" my fault for the forms not getting through, there's a link to the new fanlisting on the old site! I find it totally and undoubtedly unfair that I'm in trouble when the user will have absolutely no trouble joining the fanlisting. And now I have two huge blackmarks on my record because of it.

I think that, at the very most, the old owner should get a warning that their update form was not received. Because clearly, we thought we sent one.

[Rosemary]

If a url listed in our database for a specific fanlisting no longer contains said fanlisting, it is standard procedure to trouble that fanlisting (regardless of any note that may be on a fanlisting, the appropriate update form needs to be sent to TAFL for the update/change to take place).  Trouble staffers in most categories do not handle finished/update/closed forms so will not know if a finished or update form has been sent (regardless of any notes on a fanlisting, the trouble staffer has no way to know if the form was actually submitted or not).  

If you feel that a fanlisting of yours was incorrectly troubled, you should reply to the trouble email you received and explain to the staffer your specific situation.  They will then resolve the issue as quickly as possible.  No huge black marks will be on your record.

I also suggest that, in the future, you check in the appropriate category subforums that your forms have been received if you are afraid they may not be getting through.