The Anime Fanlistings Network > Technical Support
Not getting emails from TAFL
Kula:
--- Quote from: Tec on July 31, 2016, 04:45:21 AM ---
--- Quote from: Kula on July 30, 2016, 10:00:31 PM ---Bump to this, since even tho I have whitelisted animefanlistings.com on gmail I still don't get any emails, which led me to fall in troubles and couldnt reply to any email since I simply don't get them.
Checked my spam folder and whitelisted the domain, what else can I do? (And even tho I may be on process to update my fanlistings, I changed all the urls to the new domain, which should mean I did take care of them ^^)
thx
--- End quote ---
I tried sending out a test troubles email to my gmail account and I received it. Tried using the "Your FL List" and also got it. Tried another gmail account of mine in the "Your FL List" and got that one as well. I even tried sending to a non-gmail account and it works.
I checked bounce emails and I can't find any for the email address you have in our database.
Can you test using another email account of yours at the "Your FL List" page?
--- End quote ---
Mmm, after 4 tries on each gmail I tested, I got the 4 emails altogether. Any idea why? and they were on my spam folder. I'm pretty sure I whitelisted them on both mails tho x_x
This is really annoying since the staffer on the fanlistings I lost told me I should just reapply... when not getting emails from TAFL affected me a lot :/
Kula:
Okay this is hella annoying. My fanlistings domain expired so between the change from uchuu.org to fan.overskill.org (which is online as you can see... and since one week+ ago) I sent a downtime/contact staffer form + update forms for my fanlistings which it seems, none got into your inbox considering the fanlisting that I lost last time because of the form and emails from TAFL.COM that weren't getting to my gmail (not even to the spam box) got removed AGAIN ........
I'm currently trying to make a new gmail just for TAFL but I dont want to lose my macross/imadoki (which is being adopted out) and shokugeki no soma fanlisting just because of all of this, considering I sent the forms, moved the stuff from one domain to another just to lose it again.
EDIT:
I got this reply from google support:
"We've found that lots of messages from gator4179.hostgator.com are spam."
Buruma:
Hi Kula,
Submitting a downtime form does not guarantee that your fanlistings will not be troubled right away. Although we do try to make staffers aware of them as soon as possible there may be delays from time to time. Additional precautions should always be taken. If you submitted contact forms to the troubles staffer(s) or replied to the troubles e-mails in your spam box prior to removal then those fanlistings should be reinstated without any issue on the part of the staff. If you have submitted contact forms prior to removals and those fanlistings were removed by staffers anyway then please contact the Senior Staff with a list of the fanlistings in question along the dates those forms were sent and we will look into the matter.
As far as we know, all forms sent directly to category staffers via the website have been received without issue (these contact forms are dealt with prior to each update), and no one else has been reporting trouble receiving e-mails from the network recently. In the meantime, I would suggest testing another e-mail account.
Kula:
Hi Buruma,
I actually replied the downtime form that I'm glad you got ;; (i think it was the only one tho lol)
I guess the other forms didnt go through tho since I did lose fanlistings. I will contact you again asap. Thanks
(And I will be using a new gmail just for TAFL, I hope that fixes everything)
Rain:
Kula, have you tried to create a (new) filter in your gmail? I also had problems with emails from TAFL going straight to my spam folder. I created a new filter and set it so that any emails from @animefanlistings.com are never treated as spam. Works like a charm for me. You may have tried that already though and it's strange that you don't seem to get emails at all sometimes, even not the "spam" ones. Hope you can solve it out soon :-*.
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